Maintenance Service

Step 1. Account

If you don't have an account please make one before commencing. This will allow us to track your scissors and stay in touch.

Step 2. Payment

Payment is required before you send us your scissors. Payment also includes return freight from Japan. Chose the number of scissors you will be sending for maintenance and purchase the maintenance product here.

Step 3. Download Medical Sheet

Please download the medical check sheet below and fill it out, since symptoms vary each time, we ask that customers who have previously requested sharpening that you fill medical sheet out each time. Please make sure if handwriting the medical sheet that all wording is clear to the reader and ensure you double check your return address.

Medical check sheet download PDF

STEP 4. Send Us Your Tokami Scissors

Mailing out your scissors

When you have printed and filled out the medical check sheet, please enclose  the medical sheet in the package you are sending your scissors in. Its best to put your scissors in the box they were purchased in. Send your scissors to the address below.

Tokami Scissors
2-6 Shop 17, Campbell Street, Northmead, NSW, 2152

STEP 5. Shipping / Freight 

After careful maintenance and sharpness we will return your scissors to the nominated address you provided on the medical sheet. For Australian and New Zealand clients please allow up to 4 weeks. For International clients please allow between 4 to 6 weeks.